FAQs

What can I expect from my visit?

Whereas each individual is unique and may attend the clinic for a particular reason, everyone will receive a general foot health check which will include: nails cut, filed and thickness reduced if needed, corns and hard skin removed, cracked heels treated and smoothed and a moisturising cream applied to finish. For those patients who are diabetic we will also perform a foot check by checking: circulation to the feet, sensation and general condition of feet. A treatment plan will be agreed as appropriate to each patient; this may include advice on any specific conditions, self-care and general maintenance.

Our experienced podiatrists are trained to notice changes in your foot health and indeed in your general health – regular visits to the Practice will keep your feet in the best possible condition.

What is your cancellation policy?

This is a very busy practice and there is always a waiting list of patients who would like an appointment sooner rather than later. We do understand that things can change, but if you are unable to make your booked appointment then we do require that you give us at least one working days’ notice so that we can allocate the time to another patient. In the event that you do not provide us with the necessary notice then the full treatment fee will become payable.

Can I buy a gift voucher?

Yes. We have gift vouchers available and these make a great gift or treat for a friend or relative for any occasion.

What forms of payment do you accept?

We accept all major debit and credit cards. We don’t accept American Express, company/business cards or cheques.

Do you sell foot-care products?

Yes, we have a range of creams and other products for sale both in the clinic and by special order.

Will you treat my feet if I have private medical insurance which will cover the cost?

Whereas we are not affiliated to any healthcare insurance provider, we will provide a formal receipt for your treatment with details of the Podiatrist who undertook the treatment, together with their HCPC registration details. We may also accept referrals from UK insurance companies, subject to agreement with the relevant company.